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Troubleshooting: Scheduled Email / Snapshots

Email never arrives​

Check:

  • The schedule’s cron expression is valid and matches when you expect sends (timezone is typically UTC on the server).
  • Recipient addresses are correct and not blocking the sender domain.
  • Your org’s email provider is configured and API keys are valid (admin / deployment concern).

PDF is blank or wrong​

Probable causes:

  • Widgets failed to load data at snapshot time (connections down or auth expired).
  • The dashboard had no widgets or was in a bad state.

What to do:

Schedule disappeared after save​

Schedules live in server-side storage. If saves fail (network, permissions), nothing is persisted — retry and check for error messages in the UI.

For full behavior and setup, see Scheduled Email Snapshots.